Privacy Policy

1. Introduction

SorynLabs Inc. ("we," "our," or "us") operates CallMeToRemind (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

Information You Provide Directly:

• Account Information: When you create an account, we collect your email address through Google Sign-In authentication
• Phone Number: We collect your phone number to deliver reminder calls. This is essential for the core functionality of our Service
• Reminder Data: Content you create including reminder titles, descriptions, and scheduled date/time
• Communications: Information you provide when contacting our support team

Information Collected Automatically:

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: App interactions, features used, and performance data
• Log Data: IP address, access times, and referring URLs

Information from Third Parties:

• Google Sign-In: Basic profile information (name, email) when you authenticate via Google
• Payment Processors: We use Apple's App Store (iOS) and Google Play Store (Android) for payment processing. We do not directly collect or store your payment card information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To deliver reminder phone calls at your scheduled times
• Account Management: To create and manage your user account
• Communication: To send service-related notices, updates, and respond to inquiries
• Improvement: To analyze usage patterns and improve our Service
• Security: To detect, prevent, and address technical issues, fraud, or illegal activity
• Legal Compliance: To comply with applicable laws and legal obligations

Legal Basis for Processing (for EEA/UK users): We process your data based on: (a) your consent; (b) performance of our contract with you; (c) our legitimate business interests; or (d) compliance with legal obligations.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our Service (e.g., telephony providers for call delivery, cloud hosting providers). These providers are contractually obligated to protect your data
• Legal Requirements: When required by law, subpoena, court order, or government request
• Protection of Rights: To protect the rights, property, or safety of SorynLabs, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset
• With Your Consent: For any other purpose with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Service while your account is active
• Comply with legal obligations (e.g., tax, accounting requirements)
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law. Reminder data associated with your account will be permanently deleted upon account deletion.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at sorynlab+support@gmail.com. We will respond to your request within 30 days.

California Residents: Under the CCPA, you have the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information (we do not sell personal information).

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States, where data protection laws may differ. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

9. Children's Privacy

Our Service is not directed to children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Services

Our Service may contain links to third-party websites or services, including:

• Google Sign-In: Subject to Google's Privacy Policy
• Apple App Store: Subject to Apple's Privacy Policy
• Google Play Store: Subject to Google's Privacy Policy

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page with a new "Last updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice within the App

Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SorynLabs Inc.
Email: sorynlab+support@gmail.com

You may also contact us through the Help & Support section in the App.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.