CallMeToRemind Terms of Service

Terms of Service

Last updated: January 2025

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and SorynLabs Inc. ("SorynLabs," "we," "our," or "us") governing your access to and use of the CallMeToRemind mobile application and related services (collectively, the "Service").

BY DOWNLOADING, INSTALLING, OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

You represent that you are at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

CallMeToRemind is a reminder application that delivers scheduled reminders via automated phone calls to your registered phone number. The Service includes:

  • Creating, editing, and managing reminders
  • Receiving automated phone calls at scheduled times
  • Account management and settings

The Service is currently available in the United States and Canada. Service availability may vary by region and is subject to change.

3. User Accounts and Registration

Account Creation: To use the Service, you must create an account using Google Sign-In and provide a valid phone number capable of receiving calls.

Account Security: You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or security breach

Account Information: You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and complete.

One Account Per User: Each user may maintain only one account. Creating multiple accounts may result in termination of all accounts.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Use the Service for any illegal, harmful, or fraudulent purpose
  • Violate any applicable local, state, national, or international law or regulation
  • Use the Service to harass, abuse, or harm another person
  • Impersonate any person or entity or misrepresent your affiliation
  • Interfere with or disrupt the Service or servers/networks connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service
  • Use automated means (bots, scrapers, etc.) to access the Service
  • Reverse engineer, decompile, or disassemble any aspect of the Service
  • Use the Service to send spam, unsolicited messages, or for telemarketing
  • Register phone numbers you do not own or have authorization to use

We reserve the right to investigate and take appropriate action against anyone who violates this provision, including removing content, suspending or terminating accounts, and reporting to law enforcement.

5. Subscription Plans and Billing

Free Plan:

  • 10 reminder calls per calendar month
  • All core features included
  • Unused reminders do not roll over to the next month

Premium Plan:

  • Unlimited reminder calls
  • $9.99 CAD per month (prices may vary by region and platform)
  • Billed monthly through Apple App Store (iOS) or Google Play Store (Android)

Billing Terms:

  • Payment is processed through Apple's App Store (iOS) or Google Play Store (Android) using your account payment method
  • Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current billing period
  • You can manage and cancel subscriptions in your Apple ID Account Settings (iOS) or Google Play subscription settings (Android)
  • No refunds for partial billing periods upon cancellation
  • Price changes will be notified in advance; continued use constitutes acceptance

Refunds: Refund requests are handled by the respective app store in accordance with their refund policies:

6. Service Availability and Limitations

Service Availability: While we strive to provide reliable service, we do not guarantee that:

  • The Service will be available at all times or without interruption
  • Phone calls will be delivered at the exact scheduled time
  • The Service will be free from errors or defects

Factors Affecting Delivery: Call delivery depends on factors beyond our control, including:

  • Your phone being powered on and able to receive calls
  • Network availability and carrier services
  • Do Not Disturb or call blocking settings on your device
  • Carrier spam filtering

Maintenance: We may perform scheduled or emergency maintenance that temporarily affects Service availability. We will provide advance notice when possible.

IMPORTANT: The Service is not intended for critical, emergency, or life-safety reminders. Do not rely solely on this Service for time-sensitive medical, safety, or emergency notifications.

7. Intellectual Property Rights

Our Intellectual Property: The Service, including its original content, features, functionality, design, and underlying technology, is owned by SorynLabs Inc. and is protected by copyright, trademark, patent, and other intellectual property laws. Our trademarks and trade dress may not be used without our prior written consent.

Your Content: You retain ownership of the content you create (reminder titles, descriptions). By using the Service, you grant us a limited, non-exclusive license to use your content solely for the purpose of providing and improving the Service.

Feedback: Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to you.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Third-Party Services

The Service integrates with third-party services including:

  • Google Sign-In: For authentication (subject to Google's Terms of Service)
  • Apple App Store: For iOS app distribution and payments (subject to Apple's Terms)
  • Google Play Store: For Android app distribution and payments (subject to Google's Terms)
  • Telephony Providers: For call delivery

We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is at your own risk and subject to their respective terms and policies.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

SorynLabs does not warrant that:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SORYNLABS INC., ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

  • Loss of profits, revenue, data, or use
  • Loss of goodwill or reputation
  • Cost of procurement of substitute services
  • Any damages arising from missed reminders or service failures

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $50 CAD, WHICHEVER IS GREATER.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless SorynLabs Inc. and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your violation of any applicable law or regulation

13. Termination

Termination by You: You may terminate your account at any time by deleting your account through the App settings or by contacting us.

Termination by Us: We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including:

  • Breach of these Terms
  • Fraudulent, abusive, or illegal activity
  • Non-payment of fees
  • Extended periods of inactivity
  • Upon request by law enforcement or government agencies

Effect of Termination: Upon termination:

  • Your right to use the Service will immediately cease
  • We may delete your account and all associated data
  • Provisions that by their nature should survive will remain in effect (including Sections 10, 11, 12, 14, and 15)

14. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.

Dispute Resolution: Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through the courts of Ontario, Canada.

Class Action Waiver: YOU AGREE THAT ANY CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

15. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and SorynLabs regarding the Service and supersede all prior agreements.

Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet/telecommunications failures.

Notices: We may provide notices to you via email, in-app notifications, or by posting on the Service. You may contact us at the address provided below.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on this page with a new "Last updated" date
  • Sending you an email notification
  • Displaying a prominent notice in the App

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

SorynLabs Inc.
Email: sorynlab+support@gmail.com

You may also contact us through the Help & Support section in the App.